Welcome to GAMMA Store’s FAQ section. Here you’ll find answers to common questions about our premium tennis equipment, delivery options, payment methods, and more. If you can’t find what you’re looking for, our customer service team is always happy to help at [email protected].

About GAMMA Store

Who is GAMMA Store for?
GAMMA Store caters to tennis enthusiasts of all levels, from recreational players to competitive athletes. Our premium equipment selection is designed for players who value quality gear to enhance their performance on the court. Whether you’re looking for racquets, balls, court equipment, or training machines, we’ve got you covered.
What makes GAMMA Store different?
We specialise in fast, reliable delivery of high-quality tennis equipment worldwide (excluding some Asian destinations and remote areas). Our streamlined delivery process ensures you get your gear quickly so you can focus on your game. We offer premium brands and carefully selected products to elevate your tennis experience.

Products

What types of products do you offer?
Our product range includes:
  • Racquets
  • Balls
  • Strings
  • Court Equipment
  • Ball Machines
  • Ball Collectors
  • Accessories
All our products are selected for their quality and performance-enhancing features.
How do I choose the right racquet/strings/balls for my game?
Our product descriptions include detailed specifications to help you make an informed choice. For personalised recommendations, please contact our customer service team with details about your playing style and level, and we’ll be happy to advise you.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect all your personal and payment information. We don’t store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so changes or cancellations may not always be possible. Please contact us immediately at [email protected] if you need to modify your order, and we’ll do our best to accommodate your request.

Delivery & Shipping

What are my shipping options?
We offer two shipping methods:
Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Includes full tracking
Free Shipping (orders over £50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
Note: Processing time is 1-2 business days after payment confirmation.
Do you ship to my country?
We ship worldwide to most countries, excluding some Asian destinations and remote areas. During checkout, our system will automatically confirm whether we can deliver to your location. If you have specific concerns, feel free to contact us before placing your order.
How can I track my order?
Once your order is dispatched, you’ll receive an email with tracking information. For standard shipping via DHL/FedEx, you can track your package in real-time. EMS shipments also include tracking, though updates may be less frequent.
What if I’m not home when delivery is attempted?
Our carriers will leave a notice if delivery is unsuccessful. You can then arrange redelivery or collect from your local depot. For high-value items like ball machines, a signature will be required upon delivery for security purposes.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, simply contact our customer service team at [email protected] to initiate your return. Items must be unused and in original packaging with all tags attached.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank processing times.

Customer Service

How can I contact customer service?
Our customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours. Our physical address is:

GAMMA Store
45 Great Charlotte St
Liverpool, GB L6U 2LI
Do you offer any warranties on your products?
Most of our products come with manufacturer warranties. Please check individual product descriptions for warranty details. For warranty claims, contact us with your order details and we’ll guide you through the process.
Still have questions?
Our team is always ready to help tennis enthusiasts get the equipment they need. Email us at [email protected] and we’ll get back to you promptly.