At GAMMA Store, we stand behind our premium tennis equipment just as we stand behind our service. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns of most items within 15 days of delivery. To be eligible for a return:

  • The item must be unused and in the same condition as when you received it
  • The item must be in its original packaging
  • You must provide proof of purchase

Important Note: For the safety and integrity of our products, certain items cannot be returned:

  • Opened tennis ball cans (due to hygiene reasons)
  • Custom-strung racquets (as these are made to your specifications)
  • Personalized or monogrammed items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for approval: Our customer service team will respond within 2 business days with return instructions.
  3. Package your item: Securely pack the item in its original packaging with all accessories and tags.
  4. Ship your return: Send the package to our warehouse at the address provided in your return approval email.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear GAMMA Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to return/exchange: [Product Name(s)]

Reason for return/exchange: [Please specify]

For exchanges: I would like to exchange for [Product Name and Specifications]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refund timing: Refunds are processed within 5 business days of receiving your return. The funds will appear in your account within 7-10 business days, depending on your payment provider.
  • Refund method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • You’ll be responsible for shipping costs for both the return and new shipment unless the exchange is due to our error
  • If the replacement item is of higher value, you’ll need to pay the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may request return of the damaged item

Return Shipping Address

All returns should be sent to:

GAMMA Store Returns
45 Great Charlotte St
Liverpool, GB L6U 2LI

Note: Please do not send returns to this address without prior authorization from our customer service team.

Questions?

Our team of tennis enthusiasts is ready to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Last Updated: [Insert Date]