At GAMMA Store, we’re committed to delivering premium tennis equipment with exceptional service. Whether you’re looking for racquets, balls, or court essentials, we want your shopping experience to be as smooth as a perfect serve.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to get your tennis gear to you:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
Please note: We currently ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We stand behind our premium tennis equipment with a straightforward 15-day return policy. If you’re not completely satisfied, we’re here to help.

Our Return Policy

We accept returns of most items within 15 days of delivery. To be eligible:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging
  • You must provide proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

  • Opened tennis ball cans
  • Custom-strung racquets (made to your specifications)
  • Personalized or monogrammed items

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for approval: Our customer service team will respond within 2 business days with return instructions.
  3. Package your item: Securely pack the item in its original packaging with all accessories and tags.
  4. Ship your return: Send the package to our warehouse at the address provided in your return approval email.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear GAMMA Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to return/exchange: [Product Name(s)]

Reason for return/exchange: [Please specify]

For exchanges: I would like to exchange for [Product Name and Specifications]

Please advise on next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refund timing: Processed within 5 business days of receiving your return. Funds will appear in your account within 7-10 business days, depending on your payment provider.
  • Refund method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

  • We’ll ship your replacement item once we receive and process your return
  • You’ll be responsible for shipping costs for both the return and new shipment unless the exchange is due to our error
  • If the replacement item is of higher value, you’ll need to pay the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may request return of the damaged item

Return Shipping Address

All returns should be sent to:

GAMMA Store Returns
45 Great Charlotte St
Liverpool, GB L6U 2LI
Important: Please do not send returns to this address without prior authorization from our customer service team.

Questions?

Our team of tennis enthusiasts is ready to assist you with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.